Privacy Policy

1. Who We Are

Neurofeedback Brain Training ("we", "us", "our") operates the website neurofeedback-birmingham.co.uk. We are registered in the UK and our registered address is Birmingham, UK.

We are registered with the Information Commissioner's Office (ICO).
Registration No: [ICO_NUMBER]
Contact Email: enquiries@neurofeedbackbraintraining.co.uk

2. What Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name.
• Contact Data: Email address, telephone number.
• Health/Condition Data: Information you voluntarily provide regarding conditions you wish to address (e.g., sleep, focus, anxiety) strictly for the purpose of your consultation.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system (collected via cookies, subject to your consent).

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

• Respond to your enquiries and book your free consultation.
• Provide our neurofeedback services to you.
• Send you marketing communications, tips, and offers (only if you have explicitly opted in).
• Improve our website and services.

4. Legal Basis for Processing (UK GDPR Article 6)

We rely on the following legal bases to process your data:

• Consent: When you submit our contact form or opt-in to marketing emails.
• Legitimate Interests: For running our business, providing administration and IT services, and network security.
• Contract: When processing is necessary for the performance of a contract to which you are a party.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. Typically, we keep enquiry data for 2 years. If you become a client, we keep basic financial and service records for 7 years for tax and legal purposes.

6. Your Rights under UK GDPR

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to access: Request a copy of your personal data.
• Right to rectification: Request correction of incomplete or inaccurate data.
• Right to erasure ("right to be forgotten"): Request deletion of your data.
• Right to restrict processing: Ask us to suspend the processing of your data.
• Right to data portability: Request the transfer of your data to you or a third party.
• Right to object: Object to processing where we rely on a legitimate interest.
• Rights in relation to automated decision-making.

To exercise any of these rights, please email us at enquiries@neurofeedbackbraintraining.co.uk. We aim to respond to all legitimate requests within 30 days.

7. Cookies

Our website uses cookies to distinguish you from other users. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

8. Third Parties & Transfers Outside the UK

We do not sell your data. We may share your data with trusted third-party service providers acting as processors (e.g., email marketing platforms, CRM systems, web hosting). If any of these providers are based outside the UK (e.g., in the US), we ensure a similar degree of protection is afforded to your data by ensuring appropriate safeguards are in place.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@neurofeedbackbraintraining.co.uk.

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.
ICO website: ico.org.uk
Helpline number: 0303 123 1113